Full access to your data, program and communication tools from anywhere.
Our goal is to make your technology simple and seamless. Managing IT correctly is complicated and time-consuming. Diggio carries that burden so that you and your employees can focus on the work you do best.
About Diggio
Our Story
Founded in 2010 as an Internet Service Provider catering to the hospitality industry, Diggio realized early on that customer service is the foundation of success. In a world where substandard IT support is the norm and the standard business model for managed IT service providers is quick “Bandaid” fixes, we knew we could do better.
Businesses need someone to go beyond the technology and help them integrate and transition their new cloud technology investments into their day to-day operations. We aim to provide a foundation of reliable technology, without the difficult technical elements. Let us help you take the next steps to adopting new technology, and see the benefits in your productivity and bottom line.
Platinum Support
Diggio’s highly-trained technicians have the know-how and resources to keep your business internet in peak condition. When you call Diggio Support, you’ll be routed directly to our US-based technical support team—not a salesperson or an operator.
Our friendly, knowledgeable technicians have hands-on experience installing and troubleshooting our hardware. With access to ongoing training and opportunities to earn rigorous industry certifications, our support team is always improving the ways we provide great help. We’re here 24/7/365 to keep your business connected.
Partnerships
Diggio Bonded Business Internet offers unparalleled 100% internet uptime and reliability for cloud services and applications, helping business internet resellers and SD-WAN partners improve customer retention and satisfaction across their product and service portfolio.
VoIP calls happen with landline-like quality and uptime, point-of-sale systems stay connected to their upstream servers and payment processors, and managed service providers can keep an eye on their clients’ internet connections with ease. Plus, our proactive technical support, self-service portal, and in-depth troubleshooting tools keep us hands-on so our internet resellers and SD-WAN partners can be hands-off.
Meet The Team
-
Tanner Smith
Chief Executive Officer
Tanner Smith leads Diggio with 16 years of experience in information technology operations, with a focus on networking and infrastructure design. He has led numerous projects in network engineering, digital telephony (VoIP), security, digital conversions, and content management. Prior to founding Diggio and developing the company’s suite of service products, Tanner Smith oversaw all technology systems for a national portfolio of hotels and apartment complexes. Tanner started his career in technology as part of the IT team at an Austin, Texas area school district, where in the early 2000’s, he helped deploy an unprecedented $500M technology upgrade across more than 30 campuses. While studying at the University of Texas at Austin, Tanner worked as a network engineer heading a project to document the locations of the university's thousands of access points across the campus. During this time, Tanner founded Diggio for part-time projects with local businesses. Tanner went full time with Diggio in 2014 and has since helped design and manage the IT infrastructure for many well-known Austin-area organizations. He is particularly proud of his work with local non-profit clients to help support their missions to improve community education and wellbeing. -
Sarah Williams
Chief Operating Officer
Sarah brings 20 years of business management experience to Diggio in non-profit and hospitality settings, helping to integrate technology into your business operations. Before Diggio, Sarah served as the Director of Special Projects at Texas’ Hotel & Lodging Association where she advised the CEO and conducted industry and policy research. Prior to moving back to Austin, Sarah opened and managed the flagship account (at VMware, NYSE:VMW) for Bon Appetit Management, a nationwide, corporate catering and restaurant management company. VMware commissioned Bon Appetit to create one of the first 100% sustainable food service facilities in California at their Palo Alto headquarters campus. Prior to Bon Appetit, Sarah worked in high-end, high-volume event management, and she co-owned a 100-seat restaurant and catering business in Santa Cruz, California. While attending Stanford University, Sarah served as the first undergraduate CEO and General Manager of a popular Stanford University restaurant. She graduated from Stanford with a degree in history. -
Luke Held
Lead Technician
Luke Held brings to Diggio 8 years of IT industry experience and a Bachelor's degree in Information Technology with an emphasis in Networking and Security from the University of Wisconsin–Whitewater. As a student, he worked in the graduate studies program as a help desk technician, website developer and video producer. After graduating in 2018, he moved to Austin and began working for Diggio as a Tier 2 Technician. Luke quickly advanced to a Systems Administrator role, maintaining an array of systems including a multi-tenant Microsoft RDS environment, various SQL databases and applications, customer networks, VoIP, disaster recovery and Microsoft Azure. Now in an engineer role, he is involved in several high-level projects including migrating customers to Virtual Desktop (VDI) solutions. Outside of work, Luke enjoys road cycling, hiking, and traveling with his wife.