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Meet The Team
Chief Executive Officer
Chief Operating Officer
Networkitects, Diggio’s parent company, was founded in 2010 as an Internet Service Provider catering to the hospitality industry. As we evolved, we had an increasing number of requests to help with IT ecosystem in general. We realized that many businesses suffered from terrible IT support, and after working in hospitality – where customer service is the foundation of success – we knew we could make a meaningful impact.
The standard business model for managed IT service providers at the time meant that the more problems their customers had, the more money they made. This led to quick and easy (lazy) fixes that would get the customer by until the next time it breaks. They were treating the symptoms rather than diagnosing the problem. We knew we could do better.
As we got more involved with small and medium-sized businesses, we noticed the sprawl of systems and software, much of which didn’t align with tried and true industry standards for how to use technology. While we had solved the core problems of stability, uptime, and security, we noticed that most of our clients needed us to take an extra step. They needed someone to go beyond the technology and help them integrate their investment into the day-to-day of their business. That’s when we conceived of Diggio as it is today.
We wanted to provide a foundation of reliable technology, setup and maintained according to big-business standards. We wanted something that was easy for our clients to budget for and streamlined enough so that our support team could crossover from IT support into a business advocate for our clients.
What we have envisioned has become a reality. Schedule a call with us below to take the first step into making it part of your reality.