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  • SD-WAN

    More on our service and how we create secure private networks over the internet.

    • What is SD-WAN?

      Your business uses a local area network, or LAN, to connect all your computers, printers, and servers (and sometimes phones and security cameras) to each other and the internet. A wide area network (WAN) connects those LANs, allowing those devices to communicate with each other even though they're at different physical locations. SD-WAN is a Software-Defined Wide Area Network. Through a simple web portal, SD-WAN helps you build connections between all of your locations, independent of the network equipment you use or the internet providers that service each site. All the technical work is automated, so you only have to think about operations—not tech.

    • Is SD-WAN entirely cloud-based?

      Not quite. A typical SD-WAN installation requires at least one appliance—a "bonder"—at each site. That bonder includes the software needed to create a secure mesh of "tunnels" between each location on your dispersed network.

    • Does SD-WAN support network segmentation?

      Yes. You can define as many segmented networks as you need—and control traffic between those networks based on rules you set.

    • How does SD-WAN secure network traffic?

      SD-WAN creates a series of secure tunnels that guide network traffic from site to site. Traffic is encrypted as it leaves one network, then authenticated and decrypted when it reaches its destination. Diggio SD-WAN appliances also work well with traditional firewalls or with our own low-maintenance, cloud-based firewalls.

    • Does SD-WAN support multi-tenant usage?

      Absolutely. Diggio's user-friendly dashboard allows you to manage all your clients through a single interface.

    • How do you ensure SD-WAN's performance?

      To give you multiple pathways to any destination, we start by helping you choose two or three fast, reliable, and cost-effective ISPs in your area. Then, we add features that make your network even better: We give mission-critical network traffic (like VoIP, remote desktops, and other real-time services) top priority. We look for the fastest paths from point A to point B. And our trained technicians keep an eye on your network, watching for underlying issues that might impact speed, reliability, or quality of service.

    • Which firewalls do you support?

      Diggio Bonded Business Internet and SD-WAN work with almost any customer-provided hardware firewall. SD-WAN customers can also add on our cloud-based/virtual firewalls, which allow you to set security rules for all your sites from a single management pane. Need help picking a firewall? Contact us! We're happy to help.

    • What kind of network topology can I create with SD-WAN?

      Our SD-WAN automatically creates a mesh network that provides direct site-to-site connections between any two points on your network.

    • Does SD-WAN replace legacy networking technologies like MPLS or EVPL?

      SD-WAN creates fast, reliable network connections over ordinary internet services—and can provide a cost-effective substitute for technologies like MPLS (multi-protocol label switching) or EVPL (ethernet virtual private line). Customers that need the latency benefits of MPLS can also create "hybrid" SD-WAN networks, which combine the minimal latencies of MPLS with the uptime redundancy of multiple carriers.

  • Bonded Business Internet

    Information about our multi-carrier solution to internet outages.

    • Is Diggio Bonded Business Internet available in my area?

      Yes! Before you sign up, we gather quotes from ISPs in your service region. Then, we help you choose plans with the bandwidth and price that are right for you. From there, we act as your ISP: managing billing and support and keeping your high-performance business internet in pristine condition.

    • How does bonded internet improve uptime?

      Bonded Business Internet gives your computers two or more independent pathways to the internet. When a downed line, maintenance operation, or equipment outage takes one ISP offline, other providers in your region remain fully functional. Our appliances ("bonders") stop using the downed service and move all your data to the working one(s) in real-time, giving your internet-reliant applications an uninterrupted connection.

    • Do I still need internet service from other providers?

      Yes. To eliminate downtime, you need at least two pathways to the internet—and that requires service from at least two underlying carriers. But we'll help you find the services you need, and we'll manage them for you. We'll serve as your one-stop source for technical support and billing.

    • Which connection types are supported?

      Our appliances, called "bonders," can support almost any type of connection. That includes fiber-optic lines, cable, DSL, LTE, and even some satellite services.

    • Can I combine multiple connections of the same type?

      Absolutely! It's a great way to get faster business internet. If you can't obtain a single connection with enough speed, you can bond multiple services together and use their combined bandwidth. A word of caution, though: if you get all of your services from one provider, you'll lose your connection when they have a network outage. You'll want a diverse selection of ISPs to prevent downtime.

    • How many connection types can one bonder support?

      Typically, up to four—but theoretically, as many as you'd like. Just tell us what you're looking for and why. Our engineers will come up with a configuration that's right for you.

    • What upload and download speeds can bonded business internet provide?

      There's no cap, but more bandwidth costs more money. Our staff is trained to help you pick just the right bandwidth plan for your needs, so you don't overspend. Tell us what you're looking for, and we'll get you started.

    • Is your solution cost-aware?

      While we typically distribute traffic according to each line's bandwidth and performance, we can establish rules that favor one service over another based on price. For example, we typically set up LTE services to only activate upon failure of a primary circuit since cellular services typically charge for usage by the gigabyte.

    • How is Diggio Bonded Business Internet different from software-based alternatives?

      We help you choose your underlying carriers to get the price and performance you need from each line. Then, we combine those with a hardware appliance ("bonder") that serves your entire network—not just individual devices. It's secure, easier to manage, and comes with a host of powerful features that prioritize your most important services over other network traffic.

    • How do you classify traffic for quality-of-service?

      Typically, real-time traffic falls into a few categories: ICMP (ping), IAX2 and SIP (VoIP), and H.323 (video). We also recognize forms of "interactive" traffic—DNS, MS RDP (remote desktop), TCP, and SSH—as well as "bulk" traffic, like FTP and large HTTP/S transfers. While this default traffic shaping setup serves most customers well, we can work with you to customize a strategy that's best for your needs, using granular traffic selectors such as protocol, source IP, and destination IP.

    • How do I change my quality-of-service rules?

      Contact us! Our technicians are happy to help.

  • Billing and Account

    Payment methods, up/downgrades, and more.

    • How do I pay my bill? Can I enroll in automatic payments?

      You can pay your bills and enroll in automatic payments through our customer portal. We accept ACH, Visa, Mastercard, American Express, Discover, and PayPal.

    • How do I update my account information?

      Log in to our customer portal or give us a call.

    • Can I upgrade if I need more bandwidth?

      Absolutely. Our services are designed to scale with your business. Give us a call, and we'll be happy to help.

    • How do I cancel my service?

      We're sorry to see you go! Give us a call at (512) 402-3838 or submit a disconnect request email to support@diggio.com that includes your company name, the address of the location at which you'd like to disconnect service, and the services you'd like to disconnect from your last invoice. If necessary, we'll send you a pre-paid shipping box to return your bonder once services are disconnected. We'll make the process as seamless as possible!

  • Installation and Equipment

    Questions about getting started with and using our hardware.

    • How long does SD-WAN/Bonded Internet take to install?

      Not long at all! If you're a new customer that doesn't currently work with Diggio, onboarding typically takes two to four weeks. Once you're a customer, Diggio can add new business locations to your SD-WAN network in just 48 hours. After we get your new location setup in our system (see timelines outlined above), we'll ship you a plug-and-play appliance that's ready for your network—or we can send a technician to handle the installation for you for a small installation fee.

    • Do I own the equipment you send me?

      No. Our bonders are proprietary equipment that can only be used to deliver our services. As such, they're included free of charge as part of your monthly price—it's easier to upgrade or exchange them as the needs of your network evolve.

    • How do I install your equipment?

      We'll send you a bonder with color-coded cables and instructions tailored to your network. You can also take a look at our installation guide, watch our installation video, or get support via phone or video chat if you get stumped. We'll help you get started. And if you'd like one of our technicians to come on-site and do it for you, no problem! We have on-site install options for an additional fee.

    • Do you offer professional installation?

      Yes. While we've made our do-it-yourself installation process as simple as possible, our technicians can visit your site(s) and get your new services up and running for a small fee.